Terms of Use

These Terms of Use (the "Terms") govern your application to and participation in the Groowth Mystery Shopper Program (the "Program"). The Program is operated by Groowth Limited (company number 16123337), registered in England and Wales with its registered office at 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, United Kingdom ("Groowth", "we", "us", "our").

By submitting an application, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not submit an application.

1. Eligibility

To apply, you must:

• be at least 18 years old;
• be a UK resident with a valid UK delivery address;
• have a valid UK mobile phone number you can receive SMS on;
• have an active Deliveroo account; and
• submit no more than one application per person and one application per household.

We may verify eligibility at any time. We may decline, suspend or terminate any application or participation that does not meet these criteria.

2. How the Program Works

2.1 Application

Submitting an application does not create any contract between you and Groowth and does not entitle you to any task, voucher or other benefit. We assess applications at our sole discretion based on factors including eligibility, location, current Program availability and suitability. We may accept or reject any application for any reason or no reason, and we are not required to give reasons.

2.2 Tasks

If we choose to invite you to participate, we will send you a task. A task will typically specify a site, a brand, a voucher value and a deadline. You will normally have approximately 24 hours to accept or reject a task. If you do not accept within the timeframe, the invitation lapses.

A binding contract for that task forms only when you accept it, incorporating these Terms. Each task is a separate contract limited to its own subject matter.

2.3 Completing a task

If you accept a task, you agree to:

• place the order from the site/brand specified, using the voucher code we provide;
• take clear photographs of the food, packaging and any other items we ask for;
• submit honest, accurate and complete feedback through the channel we tell you to use, normally within approximately 24 hours of receiving the order; and
• follow any reasonable additional instructions we give you for that task.

Failure to complete a task on time or to our reasonable standard means you may not be invited to future tasks and we may take any of the steps in clause 9.

3. Vouchers

• Vouchers are issued by Deliveroo at our request and are subject to Deliveroo's own voucher terms.
• Each voucher has a value we set at our discretion and may set a maximum order value, minimum spend, expiry, or other restrictions.
• Vouchers are single-use, non-transferable, have no cash value and cannot be exchanged or refunded.
• You are responsible for any amount that exceeds the voucher value, including delivery fees, service fees and tips, unless we tell you otherwise.
• If a task is voided, cancelled, or the voucher cannot be used through no fault of yours, we may at our discretion (but are not obliged to) issue a replacement voucher.
• We may withdraw, cancel or refuse to issue any voucher at any time, for any reason.

4. No Employment Relationship

Nothing in these Terms creates a contract of employment, worker relationship, agency, partnership or franchise between you and Groowth. You participate as an independent individual and are not entitled to wages, holiday pay, pension contributions, sick pay or any other employment benefit.

5. Tax

You are solely responsible for declaring and paying any income tax, national insurance or other taxes arising from your receipt or use of any voucher or other benefit under the Program. Groowth will not deduct tax or national insurance at source. If HMRC or any tax authority requests information about benefits provided to you, we may share what is necessary to comply.

6. Your Content — Photos & Feedback

Any photos, videos, written feedback, ratings, comments or other materials you submit in connection with a task (your "Content") remain yours, but you grant Groowth a perpetual, irrevocable, worldwide, royalty-free, sub-licensable and transferable licence to use, copy, modify, adapt, translate, publish, display, distribute, sell, sub-licence and create derivative works from the Content, in any media now known or later developed, for any purpose, including:

• operating, improving and analysing the Program;
• sharing with our kitchen operators, franchisees and partners;
• marketing, advertising, PR and promotional use across our own and third-party channels;
• internal training, research and aggregated insights;
• producing and selling aggregated or anonymised reports to third parties.

To the extent permitted by law, you irrevocably waive any moral rights you have in the Content under the Copyright, Designs and Patents Act 1988.

You warrant and represent that:

• the Content is your own original work;
• you have all rights, consents and permissions needed (including from any other person identifiable in your Content) to grant the licence above; and
• the Content is accurate, lawful, not misleading, not defamatory and does not infringe anyone's rights.

You will indemnify and hold Groowth harmless against any claim, loss or cost arising from a breach of these warranties.

7. Honest Reviews

Your feedback must be truthful and reflect your genuine experience. If you choose to share any review, photo or feedback publicly (for example on Trustpilot, Google, social media or Deliveroo), you must clearly and prominently disclose that you received a voucher or other incentive from Groowth in connection with it. This is a requirement of UK consumer law and the CMA's guidance on hidden advertising.

8. Food, Allergens & Safety

Groowth does not prepare, cook, package, handle or deliver any food. Each order is prepared by an independent kitchen operator (the "food business operator" responsible under UK food law) and delivered through Deliveroo's platform.

Allergen, ingredient and food safety information is provided and controlled by the kitchen operator and Deliveroo. You are responsible for checking allergen and ingredient information before ordering and before consuming the food. If you have any allergy, intolerance or medical sensitivity, do not consume any item unless you have satisfied yourself that it is safe for you to do so.

To the maximum extent permitted by law, Groowth is not liable for the preparation, contents, quality, allergen handling, hygiene or delivery of any food ordered under the Program.

9. Conduct, Suspension & Termination

We may, at any time and at our sole discretion, without notice:

• decline, suspend or cancel any application;
• void, withdraw or refuse to issue any task or voucher;
• remove, suspend, blacklist or permanently bar any participant from the Program; and
• change, restrict or end the Program in whole or in part.

We may do so for any reason or no reason. We do not need to give reasons. We may keep a minimal record of removed or blacklisted participants to prevent re-onboarding and to protect the Program from fraud and abuse (see our Privacy Policy).

10. Cooling-off Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable, you may have a 14-day right to cancel a distance contract. By accepting a task, you expressly request that we begin providing the related services immediately and acknowledge that you will lose any such right to cancel once those services have been fully performed.

11. Our Liability

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any other liability that cannot be limited or excluded under English law.

Subject to the paragraph above, and to the maximum extent permitted by law:

• our total aggregate liability to you in connection with any task is limited to the face value of the voucher issued for that task; and
• we are not liable for any indirect or consequential loss, loss of profit, loss of opportunity, loss of data or loss of goodwill.

This clause does not affect your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

12. Third Parties

Deliveroo, the kitchen operators and any other third parties involved in fulfilling an order are not parties to these Terms. Your relationship with each of them is governed by their own terms. Groowth is not responsible for their acts or omissions.

13. Force Majeure

We are not liable for any failure or delay to perform our obligations caused by events outside our reasonable control, including platform outages, kitchen closures, supplier failures, strikes, illness, weather, regulatory action or acts of God. In any such case we may void affected tasks at our discretion.

14. Changes to these Terms

We may update these Terms at any time by posting a new version at this URL. The "Last updated" date and version number at the top of the page will change. If a change is material we will use reasonable efforts to let you know by email. Continued participation in the Program after a change takes effect means you accept the updated Terms.

15. Governing Law & Jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

16. Contact

Questions about these Terms: legal@groowth.co.uk.

Questions about a task or voucher: shoppers@groowth.co.uk.